How to Restart and Reset a Motorola Phone (Moto G, Edge, Razr)

How to Restart and Reset a Motorola Phone (Moto G, Edge, Razr)

Moto phone frozen or stuck on the “Hello Moto” screen? Try these steps in order. Restart, force restart and Safe mode never delete anything.

1. Restart your Motorola (normal)

Press and hold the Power button until the power menu appears, then tap Restart.

2. Force restart (frozen screen)

Make sure the phone has at least 5% charge, then press and hold the Power button for 10–20 seconds until the phone turns off and restarts. On some older models, hold Power + Volume Up instead. This does not delete anything.

3. Safe mode (is an app causing it?)

  1. Open the power menu.
  2. Touch and hold Power off until the Safe mode message appears, then tap OK.
  3. If the problem disappears, a downloaded app is the cause. Remove recent apps one at a time, then restart normally.

4. Factory reset (erase everything)

Before you start: back up to your Google Account and know your Google password (the phone may ask for it after the reset). Charge to at least 30%. A reset won’t fix hardware problems.

If your phone works normally: Settings → System → Reset options → Erase all data (factory reset). Menu names can vary by Android version.

If it won’t start (“external reset”):

  1. Charge to 30% or more and turn the phone off.
  2. Press and hold Volume Down + Power until the phone turns on.
  3. Press Volume Down until you see Recovery mode, then press Power to choose it.
  4. If you see an Android robot with a red “!”, hold Power and tap Volume Up once.
  5. Choose Wipe data/factory reset, confirm, then choose Reboot system now.

When to stop and come in

  • It won’t turn on after a force restart and 30 minutes on the charger.
  • It’s stuck on the “Hello Moto” or Motorola logo even after a force restart.
  • The screen stays black while the phone vibrates, or the back or screen is lifting.

Diagnosis is free and most Motorola repairs are done the same day.

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Other guides: All restart & reset guides · iPhone · iPad · Samsung Galaxy · Google Pixel · OnePlus

Source: Motorola Support: Force reboot or restart · Motorola Support: External reset

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