How to Force Restart and Factory Reset a OnePlus Phone
OnePlus frozen or showing a black screen? Try these steps in order. Restart, force restart and Safe mode never delete anything.
1. Restart your OnePlus (normal)
Press and hold Power + Volume Up (or just the Power button on older models) until the power menu appears, then tap Restart.
2. Force restart (frozen or black screen)
- OnePlus 6T and later: press and hold Volume Up + Power for about 10 seconds.
- OnePlus 6 and earlier: press and hold the Power button for about 7 seconds.
- Some models use Volume Down + Power. If one combination doesn’t work, try the other.
This does not delete anything. If the phone vibrates but the screen stays black, the screen itself may be damaged. Come in for a free diagnosis.
3. Safe mode (is an app causing it?)
- Open the power menu.
- Touch and hold Power off until Safe mode appears, then tap it.
- If the problem disappears, remove recent apps one at a time, then restart normally.
4. Factory reset (erase everything)
If your phone works normally: Settings → System → Reset options (on some versions “Back up and reset”) → Erase all data.
If it won’t start: turn the phone off, then press and hold Power + Volume Down to open recovery mode. Choose Wipe data and cache → Reset system setting, then restart.
Steps can differ slightly by model and OxygenOS version.
When to stop and come in
- It won’t turn on after a force restart and 30 minutes on the charger.
- It vibrates but the screen stays black, or you see lines on the screen.
- It keeps restarting, gets hot, or the back or screen is lifting.
Diagnosis is free and most OnePlus repairs are done the same day.
Other guides: All restart & reset guides · iPhone · iPad · Samsung Galaxy · Google Pixel · Motorola
Source: OnePlus Support: Phone won’t turn on or frozen screen
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